Refund Policy & Money-Back Guarantee
We want you to be sure before you pay, which is why we offer a 24-hour free trial. If you run into a problem after subscribing that we cannot fix, you can request a refund under the terms below.
Last updated: 2026-09-28
When am I eligible for a refund?
You can request a full refund within 7 days of activation if the service does not work on your device and our support team cannot resolve the issue within 48 hours of your first contact.
When is a refund not possible?
Refunds do not cover requests made more than 7 days after activation, problems caused by the subscriber's internet connection (we recommend at least 25 Mbps for 4K), or sharing account credentials or streaming on more than one screen at a time.
How do I request a refund?
Message us on WhatsApp at +963947938950 or email support@neoniptv.com with your name, order number and a description of the problem. We reply within 24 hours.
How long does the refund take?
Once approved, we return the payment using the same method you paid with within 3 to 7 business days. Timing can vary by bank or payment method.